Kaizen Event Success

St. Petersburg Main Post Office Retail Associate Ruth Shelly (right) and Manager, Customer Services Darrell Moore (left) recently conducted a Kaizen event to improve Wait Time In Line (WTIL) and Gold Star Award performance.  Since they have conducted the event, the office’s performance has improved.  Five Retail Customer Experience (RCE) transactions have been evaluated at three minutes or less and four of the five RCE transactions have earned Gold Star Awards. “This was the best training that I have attended so far in the Postal Service,” stated Shelly.