Tampa Main Post Office Retail Associate Thomas Felix (third,
left) was happy when Postmaster Richard Fermo (left) presented him with a Gold
Star Award for earning a perfect score on a Retail Customer Experience (RCE)
transaction. Congratulating their teammate
are Retail Associates Paul Johns (second, left) Angelo Tarallo (third, right)
Acting Supervisor, Customer Services Ken Horwich (second, right) and Retail
Associate Steve Mascano (right). This is
Felix’s sixth gold star.
Congratulations, Thomas!
Thank you for providing great customer service.
