Fort Myers Retail Associate Michelle Horner (left) received a Gold
Star Award from Officer In Charge (OIC) Nefty Pluguez (right) for achieving a
perfect score on a Retail Customer Experience (RCE) transaction. “This is
Michelle’s twelfth Gold Star Award!”, remarked Pluguez as he lead Horner’s
coworkers in applause.
Way to go, Michelle!
