There is nothing better
than a compliment from a customer. Recently a customer wrote:
The Post Office for South Lakeland, S.
Florida Ave., Lakeland, Florida, in my opinion, has done an outstanding job
processing my packages. They make me look good on eBay because my mail gets
there on time.
Lakeland Southside Station
Manager, Customer Services Sprague Baerhold (not pictured) credits the skill
and expertise of his window clerks and letter carriers for any favorable
comments.
Pictured (above) Retail
Associate Karen Jefferson (left) assists a customer with a Priority mailing.
“The clerks are
knowledgeable. They know what they’re doing. They are able to answer questions
and very seldom is anyone called to the front to answer a retail question,”
says Baerhold. “Sometimes I’ll stand back, out of view, and listen to the
clerk’s interactions. They are very professional, do a very good job, and show
genuine concern by asking questions to find out what the customer need is. They
never assume what the customer wants. That’s something we’ve pushed for years.”
Southside Station Retail Associate Cindy Jones (above, center)
assists in mailing a customers package.
“On Mondays and after
the holidays, there are just so many parcels coming across the counter,” says Retail
Associate Paul Kauschinger, a 14-year postal veteran. “The hardest part is
you’ve got to keep track of every single one that comes across, make sure it
gets a scanned acceptance. Then it has to be sorted correctly and gotten out
usually ahead of schedule. Since we have three or four trucks leaving in the
afternoons, we try to get as much as we can out as early as possible. “
Retail Associate Wayne McDonald
(above, left) completes a transaction for a customer.
Great job! Thank you all for providing great customer service.
