Every day, we strive to please our customers. From retail
transactions to mail delivery, we all play a vital role in the organization.
The key to our survival is performance. But even more important is our behavior
and attitude, which in some cases can have a longer lasting effect.
Orlando Union Park Manager, Customer Services (MCS) Michelle
Barressi recently received the following customer letter:
“One of your team
members is my letter carrier, Esteban “Steve” Del Valle. (pictured above) I
think that we forget all too often to say ‘thank you’ for a job well done. Steve has always been pleasant, professional
and personable. I can always expect a
smile and a positive greeting from him as we pass on the road or when he
delivers my daily mail. Please, as his supervisor, deliver an ‘attaboy’ from me
to him. I find that the best way to ensure good service is to recognize it and
to say ‘thanks.’ It is always rewarding
to see someone who obviously enjoys his or her job and looks for ways to do it
better.
