Estero Rural Carrier Luis
Cortes (right) received a Letter of Appreciation from Postmaster General Megan
Brennan for his heroic actions. Postmaster
Dana Watson (left) presented the letter. Cortez was delivering a certified
letter to a customer on his route. When he knocked on her door he heard a very
faint voice say “come in.” He opened the
door, and to his surprise, he found the customer lying on the floor. She told
Cortez that she had fallen and was unable to get up. Cortez called 911 and
stayed with the customer until the ambulance arrived.
Congratulations and thank you,
Luis!
