When Winter Park Postmaster Victor Lopez (above) received a frantic phone call from one of his customers,
he knew his team of employees would do everything possible to assist. The customer, Mr. Johnson, explained that he and
his family were going on a vacation and were waiting for a package they needed
for their trip. They learned from the
sender that the package was scheduled to be delivered the day after they were
leaving. “The customer made a point of
stressing how important it was to receive the package before leaving for their
trip,” said Lopez. “I quickly engaged the team.
We located the package and delivered it before the customer left for his
vacation.”
Mr. Johnson was so
thrilled with the excellent customer service that he posted the Twitter comment
above, stating Winter Park employees are his heroes! “The key is to keep everything positive and
engage the employees in all aspects of their job,” said Lopez. “Winter Park is a great team. I have a new assignment and I am going to
miss them.” Lopez has a new position as
Postmaster of Casselberry, FL.
Way to go, Team Winter
Park!
