West Melbourne All In For Customer Connect

West Melbourne Manager, Customer Services Brian Roberts (front, left) and Supervisor, Customer Services Rosemary Onody (front, right) recognized West Melbourne employees (above) for achieving 100 percent participation in the Customer Connect Program.  Letter Carrier and Customer Connect Coordinator Michael Clark (center) proudly displays the certificate they received from District Manager Eric Chavez.

Roberts brought in breakfast items to thank his employees for their achievement.

Congratulation, West Melbourne!

Seminole P&DC Top 5 Nationally

Seminole Processing and Distribution Center (P&DC) Small Parcel Sorting System (SPSS) was awarded the distinction of being in the Top 5 Nationally Quarter 1 FY16 in pieces fed and thruput.  

Plant Manager Debbie Gornik (right) ordered special t-shirts for employees to celebrate their success.  Gornik stated, “It was teamwork that makes them successful so they have t-shirts to represent that and a job well done.”  Tour 2 Mail Handlers (above) posed wearing their t-shirts Manager Distribution Operations Manal Ramadan (front, left) and A/Supervisor, Distribution Operations Marcus Atkinson (second, right) joined Gornik to recognize their achievement.

Supervisor, Distribution Operations Phyllis Smith (second, left) and Seminole P&DC Plant Manager Debbie Gornik (right) acknowledged Tour 3 Mail Handlers and Clerks for their accomplishment.

Congratulations to all!

Be The Match

Suncoast Diversity Committee members (above) met in January for their monthly meeting with two projects on the agenda.  First, was the mail-out of this year’s Combined Federal Campaign (CFC) donor thank you gifts, and second was preparation of application kits for the National Marrow Foundation’s “Be-The-Match” Registry.  The committee has supported the foundation for the past several years, locally adding 118 new registrants in 2015 and off to a good start with 36 registrants for FY16.  The Postal Service has been a valued partner with the Foundation since 1997.  The rich diversity USPS employees bring to the table is a great benefit since finding the best match is not always a close relative, but rather someone with similar race and ethnic background.

Left to right: Orlando Processing and Distribution Plant (P&DC) Clerk Eva Rivera; Mid-Florida Training Tech Wanda Dix, Orlando P&DC Training Tech Yvette Bonilla, Mid-Florida Clerk Indu Beg and Mid-Florida Clerk Jackie Chin-Lee.  Not pictured: Human Resource Specialist Linda Smith/local USPS Be-The-Match Coordinator.

Palm Bay West At 100%

Palm Bay West Rural Carriers (above) reached 100 percent participation for FY16 Quarter 1 in the Rural Reach Program.  All of the Rural Route Carriers have submitted leads from their routes that could bring in potential new revenue.

District Manager Eric D. Chavez recognized the Palm Bay West for their participation in “Growing the Postal Service” with a 100 percent Participation Award (above).

Way to go, Palm Bay West Team!

Million Miles For Tami

Manager Post Office Operations Leroy Middleton, Jr. (left) and Lehigh Acres Postmaster Jackie Avery (right) presented Letter Carrier Tami McCormack (center) with the National Safety Council’s prestigious Million Mile Safe Driver Award for driving over 30 years without a preventable accident.

Congratulations, Tami!

Employees Bring In Revenue

Congratulations and a big “Thank You” to the employees listed below who submitted leads that helped generate $647,039 in new estimated annual revenue from January 2 through January 15.

Customer Connect
Office	Employee	Revenue
Melbourne	Courtney McDonald	$4,860
Lake Mary	Marie Gaibort	$5,400
Fort Myers Tampa	Mark Cook Walter Rhoads	$25,574     $2,415
Rural Reach
Office	Employee	Revenue
Spring Hill	Erin Darby	$191,609
Port Orange	Mark Overcash	$10,800
Submit A Lead
Office	Employee	Revenue
Orlando	Raymond Borger	$2,160
Clerks Care
Office District District Sarasota Carrier Annex Ft. Ogden	Employee Jose Gonzalez-Sierra Jose Gonzalez-Sierra Tracy Lewis Crystal Leduc	Revenue $50,400 $34,375 $39,000 $16,200
Business Connect
Office	Employee	Revenue
Venice	Phillip Fleener	$6,300
Safety Harbor	Mike Mizell	$29,380
Windermere	Gregory Franks	$20,566
Thonotosassa	Tammy Brock	$182,000

  Aviation Station                    Millie Bautista                     $26,000

  

Kudos to the employees spotlighted above for using the lead programs.  All postal employees can submit leads to help grow our business and bring in revenue.  Please keep those leads coming in!

Clerks Care

Naples Postmaster Richard Barber (left) and Supervisor, Customer Services Michael Felix (right) presented Sales, Service and Distribution Associate Sheryl Wahlers (center) with a Business Connect Superstar Award for submitting a Clerks Care lead that resulted in over $5,000 in new revenue.

Congratulations and great job, Sheryl!

Wauchula Gold Star Recipient

Wauchula Postmaster Mike Swearingen (center) and Manager Post Operations Mark Schulz (right) presented new Retail Associate Justin Sheffield (left) with his first Gold Star Award.  Justin has readily embraced the Retail Customer Experience program and eagerly gives every customer Gold Star treatment.

Congratulations, Justin, on your first of many Gold Star Awards!

Keno is a Hero

Wauchula Postmaster Mike Swearingen (center) and Manager Post Office Operations Mark Schulz (right) presented Letter Carrier Keno Jinwright (left) with a Hero Award for stopping on his route to help an elderly lady who he found lying in the road and bleeding. 

Thank you, Keno, for going above and beyond to provide excellent customer service!

Palm Bay West Rural Reach Recognition

Palm Bay West employees (above) proudly display their Award from District Manager Eric Chavez for their involvement in the Rural Reach Program.  The unit reached 100 percent participation in FY16 Quarter 1. 

Congratulations, Team Palm Bay West!

Warren Celebrates 30

Brooksville Postmaster Debbie Draga (right) and Manager, Customer Service Tamie Bray (left) presented Letter Carrier Warren Gensel (center) with his 30-year Service Award.

Congratulations, Warren!

Venice Customer Connect

Venice Postmaster Kevin Sullivan (holding certificate) proudly displays a 100 percent Participation Award for FY16 Quarter 1 in the Customer Connect program given to them by Suncoast District Manager Eric Chavez. Participating in the event from left to right: City Carrier Associate Shawn Millian, Letter Carrier Steve Greenlaw, Letter Carrier Mark Zwieg, Postmaster Kevin Sullivan, Letter Carrier Jason Keosaian, National Association of Letter Carriers (NALC) Regional Administrative Assistant Jeff Siciunas, Letter Carrier Dave Logan and Letter Carrier Phil Casiani.

Congratulations to all!

Carey Retires In Orlando

Orlando Downtown Supervisor, Customer Services Barbara Carey (above) retired after 38 years with the Postal Service. Carey always did what it took to get the job done.  On the poster she is pictured with an umbrella and a makeshift raincoat assisting a caller service customer during a rain storm. 

Retail Associates (left to right) Craig Mckechnie, Rebecca Shelley and Dale Coleman celebrated with Barbara on her last day.

Congratulations and happy retirement, Barbara!

Deborah Brings In The Money

Orlando Postmaster Timothy Holmes (second, left), recognized Customer Relations Coordinator Deborah Vick (center) for submitting a lead that brought in over $19,000 in new revenue. Manager Customer Service Operations Jacqui Bragg (left), Manager Customer Service Operations Lewis Nimmons (second, right) and Supervisor Customer Services Support Paul Fundenburg (right) joined in on the recognition.

When a customer wanted to mail care packages to the troops, Deborah worked with the customer, explaining available shipping options and offering logistic help.  The customer was impressed and brought his business to the Postal Service, resulting in new revenue. “I enjoy sharing information with potential new customers because I know that we are going to provide excellent service,” said Deborah.  “This was even more special because the packages mean so much to the men and women serving our country.”

Way to go, Deborah!

Astor + Rural Reach = 100%

Astor Rural Carriers Judith “Beth” Isenberg (left) and Ken Surface (right) show off their certificate for 100 percent participation in the Rural Reach Program for FY16 Quarter 1 at the Astor Post Office.

Congratulations and thank you, Beth and Ken!

Lake Placid Gold Star Recognition

District Manager Eric Chavez (left) and Manager, Post Office Operations Sanja Reeves (right), recognized Lake Placid Postmaster Tonya Schmidt (second left), A/Supervisor Customer Services Karen Parmalee (third, left) and Retail Associates for earning 19 Gold Star Awards in FY14 and FY15.  Postmaster Tonya Schmidt and A/Supervisor Customer Service Karen Parmalee each earned one Gold Star Award. Retail Associate Margaret Powell (fourth, left) who has earned three Gold Star Awards held the Certificate of Appreciation.  Retail Associate Michael Hudson (third, right) was awarded four Gold Star Awards. Retail Associate Amaryllis Perez (second, right) was awarded three Gold Star Awards.  Retail Associates Jennifer Hart (not shown) was awarded four Gold Star Awards. Retail Associates Michael High and Karl Yungbluth (both not shown) were awarded one Gold Star Award each.

Retail Associates earn a Gold Star Award for achieving a perfect score on a Retail Customer Experience transaction.  Congratulations to all recipients for a job well done!

Mulberry Gold Star Recognition

District Manager Eric Chavez (left), Manager, Post Office Operations Mark Schulz (right) and Mulberry Postmaster Carole Crosby (second left) recognized Retail Associates for earning 15 Gold Star Awards in FY 14 and FY 15.  Retail Associate Mai Wilkinson (third left) who has earned 11 Gold Star Awards held the Certificate of Appreciation.  Retail Associate Merilyn Colding (third right) held her most recent Gold Star Award for a total of 11. Retail Associate Kimberly Tompkins (second right) was awarded six Gold Star Awards.  Retail Associates April Miranda (not shown) and Susan Welch (not shown) were awarded one Gold Star Award each.  

Congratulations to all award recipients for a job well done!

Ella Retires

Orlando Postmaster Timothy Holmes (left) and Gore Manager, Customer Services Brian Couch (right) presented Letter Carrier Ella Goodman (center) with her Retirement Certificate. Goodman worked for the Postal Service for 28 years. The office celebrated her retirement with refreshments and many well wishes.

Congratulations and happy retirement, Ella!

Gore Best In Orlando

Orlando Postmaster Timothy Holmes (right) awarded Gore Manager, Customer Services Brian Couch (left) and Supervisor, Customer Services Karen Worrell (center) with the Suncoast Orlando Achievement Recognition “SOAR”  Award for the month of December.  

Orlando Gore Annex employees gathered around to show their pride in winning the award.

Congratulations, Gore Annex!

SWFL PCC Holiday Luncheon

Naples Postmaster and Southwest Florida Postal Customer Council (PCC) Postal Co-Chair Richard L. Barber (left) presented Southwest Direct Executive Vice President and Southwest Florida PCC Industry Co-Chair Mirek Bielecki (right) with a Letter of Appreciation in recognition of his continued support for the PCC and hosting the SWFL PCC Website at www.swflpcc.com. Also recognized was Minuteman Press Owner Mont Williams (not pictured) for his continued support of the PCC and publishing the SWFL PCC Newsletter.

Congratulations on another great year!

Tampa FUN Convention

Tampa Retail Associates Rod Evans (seated) and Brenda Davenport (standing, center) provided shipping services at the annual Florida United Numismatists event held at the Tampa Convention Center.  The show featured over 600 dealer booths as collectors from around the world met to sell their rare treasures.  Customers (above, right) used the Postal Service to mail their valuable items.  The event generated over $6,000 in revenue. 

During a break from assisting customers, Retail Associate Brenda Davenport (above) had the Postal Service on her mind when she posed with a unique hand-carved eagle. 

Retail Associate Rod Evans (left) posed with “Abe Lincoln” (Dennis Boggs) (right).

Abraham Lincoln served as Postmaster of New Salem, Illinois in his early career.

Great job, Rob and Brenda!  Thank you for your outstanding efforts!

Lights! Camera! Action!

Madeira Beach, FL, Letter Carrier Lance Carswell (above) scans a package in the Postal Service’s new TV ad.

The newest USPS TV commercial featuring Postal Service employees spotlights Suncoast District Letter Carrier Lance Carswell.  Lance works at the Madeira Beach Post Office and auditioned for the commercial by submitting a video.  The competition was immense, but Lance won over the producers for a coveted spot. 

The new TV Ad encourages customers to use the Postal Service for timely and accurate package shipping and delivery.  Like the recent TV commercials, the new spot promotes real-time delivery notifications, a service that alerts customers when their packages arrive. The alerts are available year-round through My USPS.com.

The 15-second commercial, which will run through March, also can be viewed on Blue and the Postal Service’s YouTube Channel (USPS TV).

“I got the call that I was selected.  The weekend the ad was being filmed was the weekend I had planned on doing a 26-mile marathon run in Key West,” said Lance.  “The commercial was a once in a lifetime opportunity, so I went to New York City instead.  It was very exciting.  I had a great time and was happy to represent the Madeira Beach Post Office and the Postal Service.”

Way to go, Lance!

Tim Retired

Suntree Manager, Customer Services Mike Duddie (left) presented Lead Retail Associate Tim Cason (right) with his 30-year Retirement Certificate.  Cason was given his certificate in front of his co-workers and everyone enjoyed cake during the farewell event.

Congratulations, Tim!

Farewell Shelly

Palm Bay West Supervisor, Customer Services Alexander Arteaga (right) presented Retail Associate Shelly Boyce (left) with her Retirement Certificate.  Boyce retired with 17 years of service.

Congratulations, Shelly!

Bringing In The Money

Congratulations and a big “Thank You” to the following employees who submitted leads that helped generate $407,000 in new revenue. All postal employees can submit leads to help grow our business and bring in revenue.  Kudos to the employees spotlighted below for using the lead programs. Customer Connect
Office	Employee	Revenue
Cocoa Beach	Darlene McCrae	$17,654
Melbourne	Susan Salazar	$51,545
Naples	Edward Barbanti	$1,800
Orlando	Dan Dierks	$4,050
Orlando	Sebastain Santiago Maestr	$1,820
Saint Petersburg	Christopher Ratcliffe	$4,140
Vero Beach	Keira Eidem	$82,500
Rural Reach
Office	Employee	Revenue
Bartow	Cindy Warren	$16,982
Oviedo	Providencia Rodriguez	$11,700
Palm Coast	David Bongo	$23,400
Submit A Lead
Office	Employee	Revenue
Bartow	Onice Pinion	$7,920
Brandon	Mildred Bautista	$32,000
Orlando	Minerva Mockley	$9,943
Pinellas Park	Susan Clark	$32,400
Tampa	Janie Richards	$4,500
Tampa	Bernice Hinson	$1,800
Clerks Care
Office	Employee	Revenue
Tampa	Kathy Sears	$12,900
Business Connect
Office	Employee	Revenue
Bradenton	Jennifer Velasquez	$30,350
Bradenton	Jennifer Velasquez	$47,160
Bradenton	Harry Peterson	$6,300
Clearwater	Kimberly Gillum	$3,600
Cocoa	Jennifer Maturo	$56,076
Naples	Catherine Brady	$5,400
New Port Richey	Russell Holland	$551
Orlando	Charlene Vermillion	$3,150
Sarasota	Gina Stinson	$3,500
St Petersburg	Deborah Guetzloff	$7,000
Venice	Phillip Fleener	$6,300

Deborah Retires

Estero Rural Carrier Deborah Moore (left) celebrates her retirement with her son, Rural Carrier Associate Jess Tucker (right).

Congratulations, Deborah!

Tampa P&DC Employees Are Appreciated

Tampa Processing and Distribution Center (P&DC) employees were rewarded with pizza for their excellent performance during the holiday season. 

Supervisor, Distribution Operations Lily Bennett (right) happily accepted a slice of pizza from Operations Support Specialist (OSS) Nancy Raupp (left).  

OSS Lee Katona (left) served Mail Processing Clerk Shontel Branton (right).

Mail Handler Thad Youman (left) received a slice of pizza from OSS Nancy Raupp (right).

Mail Processing Clerks Maritza Rodriquez (left) and Hector Miranda (right) posed merrily for a photo.

Showing her holiday spirit, Mail Processing Clerk Traci Charlton (above) transformed her hair to look like Rudolph the Red-Nose Reindeer.

Thank you, Tampa P&DC employees, for a spectacular season!