Page Two Million

Fort Myers Postmaster Leroy Middleton, Jr. (left) and Page Field Manager, Customer Services Kathy Jungferman (right) presented Letter Carrier Raymond Knipple (center) with the National Safety Council’s prestigious Million Mile Safe Driver Award for driving over 30 years without a preventable accident. Knipple also received his 30-year Service Award and pin.

Fort Myers Postmaster Leroy Middleton, Jr. (left) and Page Field Manager, Customer Services Kathy Jungferman (right) presented Letter Carrier Joyce Williams (center) with the National Safety Council’s prestigious Million Mile Safe Driver Award for driving over 30 years without a preventable accident.

Fort Myers Postmaster Leroy Middleton, Jr. (left) and Page Field Manager, Customer Services Kathy Jungferman (right) presented letter carrier Sheldon Herron (center) with his 25-year Service Award and pin.

Congratulations, Ray, Joyce and Sheldon!

Outstanding Customer Service

Fort Myers Postmaster Leroy Middleton, Jr. (left) and Page Field Manager, Customer Services Kathy Jungferman (right) presented Supervisors, Customer Services Donna Mourick (second, left) and Joyce Shaffner (second, right) with a Letter of Appreciation for comments received from customers regarding their outstanding customer service.

Congratulations, Donna and Joyce!

Tom Celebrates 50

Clearwater Sunset Point Branch Letter Carrier Tom Nicholson (fourth, right) was recognized with his 50-year Service Award.  District Manager Eric Chavez (fourth, left) thanked Tom for his many years of dedicated service during the celebratory event in front of Tom’s co-workers.   Joining in to congratulate Tom were, left to right:  National Association of Letter Carriers (NALC) Florida State President Al Friedman; Clearwater Postmaster Doug Fiedler; Manager, Post Office Operations Bill Bishoff; District Manager Eric Chavez; Tom’s wife, Mrs. Nicholson; NALC Steward Patrick Mullen; Honoree Letter Carrier Tom Nicholson; Manager, Customer Services Maria Hester and Supervisors, Customer Services Lancia Terry and Anna Ortiz.

Tom began his postal career in 1969 as a Substitute Carrier in Anoka, Minnesota.  He says the biggest changes he has seen during his career are automation and Delivery Point Sequence (DPS).

Tom (holding Service Award) posed with his fellow Letter Carriers, left to right:  Joshua Hart, Roberto Rosado, Pablo Rivera, Tom Simkanich, Brian Bell, Tom Nicholson, Chris Carr, Patrick Mullen, Terry Effer, Chris Gibbons, Kathy Hale, John Hale, John Suroweic, Naomi Silva and Derek Raider.

Tom has carried his Sunset Point Branch route for 24 years and says he enjoys his job, especially being outdoors, even in the rain.

Thank you for your many years of dedicated service, Tom! 

Winning Survivor Island

All Post Offices in the MPOO B area were challenged on Peak Season Week 12 to go the entire week with zero Express, Priority and Parcel Select failures. The theme used for the contest was "Who Can Stay On Survivor Island?"  Of the 27 offices, 5 made it through the week with no failures. Those offices received 35% more packages on average that week. The amount of parcels delivered with no failures that week ranged from 18,000 to 64,000. 

District Manager Eric Chavez (right) and Manager, Post Office Operations B Mark Vazquez (left) recognized the winners of the Peak Season Week 12 Challenge, left to right: Dade City Postmaster Mark Barnes; Auburndale Postmaster Paul Seifer; Bartow Postmaster Brent Pinion; Lake Wales Manager, Customer Services Solomon Muhammad and Zephyrhills Postmaster Rob Gaskin.

Employees at the winning Post Offices were treated to refreshments in the morning and received a banner which reads: "Peak Season Survivor Island Scanning Office."

Congratulations Dade City, Auburndale, Bartow, Lake Wales and Zephyrhills! 

Above And Beyond

Fort Myers Postmaster Leroy Middleton, Jr. (left) and Page Field Manager, Customer Services Kathy Jungferman (right) presented Custodian Unchu Smith (center) with a Letter of Appreciation and gift card for going above and beyond by assisting an elderly customer in dire need of help. Smith also played an important role in Page Field’s Gold Star Award for earning a perfect score on a Retail Customer Experience transaction by maintaining the retail lobby.

Congratulations, Unchu!

Tampa P&DC Revenue Leads

Tampa Processing and Distribution Center (P&DC) employees (above) prepared for a visit from Business Development Specialist (BDS) Janie Richards (not pictured).  Employees learned about the Employee Engagement Program and the process for submitting revenue leads.  

Tampa Processing and Distribution Center (P&DC) employees (above) gathered to learn about the importance of generating good quality leads.   BDS Janie Richards (not pictured) shared valuable information.  As a result, Tampa P&DC employees supplied three fantastic revenue leads.

 

Great job, Tampa P&DC!  Please keep those leads coming!

Alafaya Passport Fair

Orlando Alafaya Retail Associate Judy Ellenbrook (front, left) and Distribution Clerk Judy Rasor (back, left) reviewed passport information of customers that came to the passport fair.

The weather was perfect for a fair and the customers waited patiently to be processed. Alafaya provided chairs, water and coloring books for the children.

Pictured, front, let to right: Manager Customer Service Operations Jacqui Bragg; Retail Associate Judy Ellenbrook; Supervisor, Customer Services Trina Henderson; A/Supervisor, Customer Services Juan Angel and Supervisor, Customer Services Johnny Quiles (back) all assisted with scheduling the customers, taking photos and helping with the line. The passport fair brought in new revenue of $2,275 in passport application fees and $630 for photos. 

Community Service

Orlando College Park Retail Associate Josh Lima (back, right) gave a tour of the Post Office to students from a local school. Josh handed out stickers, scanned packages and explained his duties as a postal employee. Josh had a great time with the children and the children loved learning about the Postal Service.

Paulsen Celebrates 40 Years

Orlando Processing and Distribution Center (P&DC) Manager Don Shandor (left) presented Mail Handler Robert “Bob” Paulsen (right) with his 40-year Service Award.

                         

Paulsen proudly displays his award with Supervisor Distribution Operations Althea Subanney (left) and his wife Renee (right), who joined him for his recognition.

His coworkers helped Paulsen celebrate his achievement and enjoyed cake.

Congratulations and thank you for all of your years of service, Bob!

Melenwick Strikes Gold

West Melbourne Manager, Customer Services Brian Roberts (left) and A/Supervisor, Customer Services  Venis Grinnell (right) presented Retail Associate Fran Melenwick (center) with her first Gold Star Award and lanyard for performing a perfect Retail Customer Experience transaction.

Congratulations, Fran!

Mall SOARs To Number One Again

Orlando Postmaster Timothy Holmes (center); Manager, Customer Services Mary Upleger (right) and A/Supervisor, Customer Services Dennis Blasé recognized the Mall employees for winning the Suncoast Orlando Achievement Recognition (SOAR) Award for the second time in FY16.

Mall employees (above) were proud to see the return of the “SOAR” trophy back to the Mall and they celebrated with cake and refreshments.

Way to go, Mall!

Fort Myers P&DC Service Awards

Fort Myers Processing & Distribution Center (P&DC) Manager, Maintenance Operations James Miller, Jr. (right) presented Electronic Technician Jesse Martin (left) with his 35-year Service Award and pin.

Fort Myers P&DC Manager, Maintenance Operations James B. Miller, Jr. (right) presented Maintenance Mechanic MPE Kim Rieske (left) with his 30-year Service Award and pin.

Congratulations, Jesse and Kim!

Safety Awareness Showcase at Tampa P&DC

Tampa Processing and Distribution Center (P&DC) kicked off Safety Awareness Week with a spectacular showcase of informative tools and information.  Brochures, booklets and flyers were made available for all employees. Topics included Poison Prevention, Workplace Stress, Proper Lifting Techniques, Fire Safety and much more.

Thanks, Tampa Plant, for making us all more mindful of working safely!

Miguel Retired

Mid-Florida Processing & Distribution Center (P&DC)  Plant Manager Tom Golden (right) and Manager, Distribution Operations Tour 3 Fernando Aguilar (left)  presented Electronic Technician Miguel A. Olmo (center) with his Retirement Certificate.  Miguel retired with more than 37 years of service.

Congratulations, Miguel!

Powers Shares Safety

During a Safety Talk, West Melbourne Letter Carrier Albert Powers (center) tells his fellow employees of a safety violation he witnessed. Powers stated that while delivering his route, a car passed him on the right going 45 MPH and maneuvered in front of him. The driver was looking down and texting on his cellular phone. The traffic ahead was stopped and Albert knew the driver would rear-end the next car. The driver looked up with only seconds to spare and swerved from the left lane to the right lane, without even checking to see if the right lane was occupied. 

Powers stressed to his co-workers the importance of not texting and driving while on or off-duty. If the driver had not looked up at that moment, an accident could have occurred, causing injuries and possibly fatalities.

Letter Carriers Harry Master (left), Brian Dickson (back, center) Greg Shanahan (right) and West Melbourne Letter Carriers listened intently as Powers shared his experience.

Thank you for keeping safety a priority, Albert!

Edwin Retires

Manager Customer Service Operations Jacqui Bragg (right) and A/Lee Vista Manager, Customer Services Angela Valencia-Sanchez (left) presented Letter Carrier Edwin Gonzalez (center) with his Retirement Certificate and an engraved clock.  He retired with over 30 years of government service.

Lee Vista employees (above) joined in to help Gonzalez celebrate his retirement.

Congratulations and happy retirement, Edwin!

40 For Gator Bill

A/Manager, Business Mail Entry Don Dease (left) presented Orlando Business Mail Entry Unit (BMEU) Mailing Requirements Clerk William “Gator Bill” Haar (right) with his 40-year Service Award.  Haar’s co-workers were on hand to offer congratulations.

Thank you for your dedicated service, Gator Bill!

Huff Retirement

Ruskin Postmaster Tina Cochrane (left) presented Letter Carrier Ronald Huff (right) with his Retirement Certificate for 35 years of credible service. “All of his customers loved him. He will be missed,” said Cochrane.

Congratulations, Ronald!

Business Leads at Pinellas Park

Business Development Specialist Lorri Kayser (second row, left) helped Pinellas Park Letter Carriers identify business lead opportunities when delivering to customers. Six new leads were generated during this office visit. Front row, left to right: Letter Carriers Tyreke McGruder, Edward Bartholomew and Alicia Gary. Back row, left to right: Business Development Specialist Lorri Kayser, Officer In Charge Martin Heisele and Letter Carrier Fred Assidy.

Pinellas Park, thank you for helping to grow the business! 

Lead Generators at Port Richey Main

Business Development Specialist Janie Richards (not shown) spoke with Letter Carriers at Port Richey Main Post Office about the importance of the Customer Connect lead generation program. During the visit five productive leads were generated. Manager, Customer Services Christina Walker (front, second left) has been extremely supportive of her employees in the Customer Connect program. 

Well done, Port Richey!

Southwest Florida PCC Recognition

Naples Postmaster and Southwest Florida Postal Customer Council (SWFLPCC) Postal Co-Chair Richard L. Barber (left); Fort Myers Postmaster and SWFLPCC Postal Co-Chair Leroy Middleton, Jr. (right); Southwest Florida PCC Treasurer Joyce Jacobs (third, left);  SWFLPCC Industry Co-Chair Mirek Bielecki (third, right) and SWFLPCC Member Jose Fernandez (second, right) presented SWFLPCC Member and Minuteman Press Owner Mont Williams (second, left) with a Letter of Appreciation in recognition for his continued support of the PCC and publishing the SWFLPCC Newsletter.

Congratulations on another great year!

45 For Kelley

District Manager Eric Chavez (center) and Senior Plant Manager Ivonne Gonzalez (right) presented Tampa Processing & Distribution Center (P&DC) Tour 3 Mail Processing Clerk Joseph Kelley (left) with his 45-year Service Award and pin during an event with his co-workers.

Kelley began his postal career in 1965 at the Swann Avenue facility in Tampa.   During his career he has worked 16 different schemes and has held a variety of positions, including Officer In Charge, window clerk, registry clerk, mail handler and postage due clerk.

Kelley’s co-workers joined in the congratulatory event and enjoyed cake and beverages.

Kelley shared words of wisdom regarding finding happiness at work.  “Find something that you love to do, keep active, and keep your ledge loaded,” said Kelley.

Congratulations, and thank you for the many years of dedicated service, Joseph!

Bonita Springs Educates Business Owners

Bonita Springs Postmaster Cindi DeBrino (standing) answered a question from a customer during the FY16 Quarter 2 Every Door Direct Mail (EDDM) seminar at the Post Office.  Each Quarter DeBrino, with the help of her carriers, clerks and staff, promotes the classes to educate business owners about the value of EDDM to promote their businesses.  Business Development Specialist Lorri Kayser (not pictured) joined DeBrino in hosting the class this Quarter.

Business owners listened intently to information that will help them grow their business by using Postal Service products.

Thank you, Bonita Springs Team, for making a difference one customer at a time.

Nine Stars For Golden Gate

Naples Postmaster Richard L. Barber (right); Golden Gate Finance Station Manager, Customer Services Linda York (left) and Supervisor, Customer Services Lenora Melton (second, right) presented Retail Associate Rochelle Keller (second, left) with her second Gold Star Award for earning a perfect score on a Retail Customer Experience transaction. This was Golden Gate Finance Station’s ninth Gold Star Award.

Congratulations, Rochelle!

Englewood Is In The Lead

Business Development Specialist Lorri Kayser (not pictured) spoke with Englewood Post Office employees about their role in helping us grow our business. The employees learned about our products and services, how to look for an opportunity to submit a lead and ways to start a conversation with customers with the intent of gaining their business. Eleven new leads were gained on this day. Left to right: Supervisor, Customer Services Jeff Wilk; National Association of Letter Carriers (NALC) Coordinator Jeanine Ford; NALC Stewart / City Carrier Josh Lagrew; Rural Carrier Associate Brett Newman, Officer In Charge Sherry Jude and City Carrier Steve Delceg.

Thank you, Englewood, for helping grow our company!

Arcadia Looking For Leads

Business Development Specialist Lorri Kayser (not pictured) spoke with Arcadia Post Office employees about their role in helping us grow our business. The employees learned about our products and services, how to look for an opportunity to submit a lead and ways to start a conversation with customers with the intent of gaining their business. Six new leads were gained on this day. Front, left to right: A/Supervisor, Customer Services Kelly White; City Carriers Adam Martin and Joe Riley; Retail Associate Tiffany Lane; Rural Carrier Laura Maxson and Retail Associate Dottie Hayda. Back, left to right: Arcadia Postmaster Mark Pie, Retail Associate Debbie Miller, City Carrier Associate Robert Walker and Rural Carrier Associate Ron Harmon.

Thank you, Arcadia, for helping grow our company!

Estero Great Service

Estero Supervisor, Customer Services Kimberly Martin (right) presented Rural Carrier Fernando Cruz (left) with a Certificate of Excellent Service Award for a phone call received from a customer who said, “He is an excellent carrier; he is considerate, courteous, kind and provides great delivery service. He should be promoted.”

Congratulations, Fernando!

Orlando Arthur “Pappy” Kennedy Honored

Orlando WESH 2 Reporter Meredith McDonough (above) honored Arthur “Pappy” Kennedy in celebration of Black History Month. On January 15, 1973, Arthur “Pappy” Kennedy took the Oath of Office as Orlando’s first African-American City Council member. He served two terms until 1980.  Later the Orange Blossom Post Office was dedicated in his honor.

Orlando Maintenance Technician Jerome Bell (right) painted the portrait of Arthur “Pappy” Kennedy that graces the lobby. The Kennedy family and customers have expressed their appreciation of his artwork.

Link to WESH TV coverage: http://www.wesh.com/news/wesh-2-celebrates-black-history-month/37754732

College Park Has Blood Drive

College Park Letter Carrier Sebastian Santiago (above) donated the “Gift of Life” during the blood drive.

Sixteen donors saved 48 lives in the local community. Donors were employees and customers who took time out of their busy schedules to make a difference.

Carrollwood Leads the Way

Tampa Carrollwood Letter Carriers are on board with the Customer Connect Lead Generation Program. Letter Carrier Joann Kubly (front, center) had great ideas for new leads.  Manager, Customer Services Sandral Montague (far left) and Supervisor Customer Services Liz Ray (far right) contributed to this event. During a recent visit from Business Development Specialist Janie Richards (not pictured), Letter Carriers  produced 14 new leads.

Way to go Carrollwood!

Gold Star Award

Port Richey Postmaster Brian Strasser (right) and Manager Customer Services Christina Walker (left) presented Lead Retail Associate Dave Ruffner (center) with a Certificate of Appreciation, Gold Star Award and Unit Plaque Star Award. This is Dave’s fourth consecutive Gold Star Award for achieving a perfect score on a Retail Customer Experience.

Thank you, Dave, for providing excellent customer service!

Third Gold For Akers

Palm Bay East Supervisor, Customer Services Michael Smith (left) presented Retail Associate Maribel Akers (right) with a Certificate of Appreciation from District Manager Eric Chavez and a Gold Star Award for performing a perfect score on a Retail Customer Service transaction.  This is Akers’ third Gold Star Award and the 11^th for Palm Bay East.

Way to go, Maribel!

Ocklawaha Rural Carriers Rule

Ocklawaha Rural Carriers were treated to breakfast for their 100 percent  Participation Award for the Rural Reach Program. Left to right:  Rural Carrier David Dills, Rural Carrier Associate and Rural Reach Coordinator Jennifer Johnson, Rural Carriers Elizabeth Deaton and Michele Williams and Rural Carrier Associate Dan Lanzo.

Congratulations, to all!

35 Years For Buchanan

Orlando College Park Manager, Customer Services Geraldo Santiago (left); Supervisors, Customer Services Jessica Agront (right) and Jean Shirley (second, right) presented Letter Carrier Rick Buchanan (center) with his 35-year Service Award. 

Congratulations, Rick!

Achieving National Recognition

District Manager Eric Chavez (right) presented Business Development Specialist (BDS) Trish Perri (left) with a Letter of Appreciation for not only meeting her revenue goals thus far for FY16, but for also exceeding them.  Trish ranks Number Three in the nation in revenue.  To date she has generated an amazing total of $ 4,167,915 in revenue.  

District Manager Eric Chavez (right) presented Business Development Specialist (BDS) Lorri Kayser (left) with a Letter of Appreciation for meeting and exceeding her revenue goals for FY16.  Lorri ranks Number Eight in the nation and has generated an impressive $2,099,824 in revenue to date.

BDS Janie Richards (left) received congratulations from A/Manager, Marketing Pam West (not pictured) on her new assignment as a member of the BDS Team.  Janie was on-hand to congratulate BDS Lorri Kayser (center) and BDS Trish Perri (right).

Congratulations to Trish and Lorri for their outstanding performance!  Welcome to Janie!