Armando Celebrates 25

 

St. Petersburg Open Air Station Custodian Armando Diaz (center) received his 25-year Service Award and pin from Postmaster Jackie Villemaire (left).  Congratulating Diaz are some of his co-workers at the station.

 Congratulations, Armando!  Thank you for your years of dedicated service.

Avon Lake Tops For Food Drive

 

Avon Park employees (above) were honored to be recognized for their contributions to the Stamp Out Hunger 2018 Food Drive.  They achieved First Place in the nation in their category by collecting more than 63,000 pounds of food.  National Association of Letter Carriers (NALC) Florida President Al Friedman (second row, third left) presented NALC Local President Hugh Slater (holding plaque) and Postmaster Tonya Schmidt (second row, third right) with a plaque recognizing the Avon Park Team.

Congratulations to all!

 

25 Years For Brian

 

Lake Placid Postmaster Brian Couch (left) received his 25-year Service Award and pin from Manager, Post Office Operations (MPOO) Sherry Jude (right).

 

Congratulations, Brian!

 

Gold For Miguel

 

Tampa Temple Terrace Station Retail Associate Miguel Roman (center) was happy to receive a Gold Star Award from Postmaster Richie Fermo (right) and Manager, Customer Services Jose Santa for earning a perfect score on a Retail Customer Experience (RCE) transaction.

 Congratulations, Miguel!  Thank you for providing great customer service.

Gulfwinds Station Recognition

 

 

St. Petersburg Gulfwinds Station Letter Carriers were recognized with Expert Driving Certificates for being accident free.  Pictured left to right Margaret Bohon, David Lockhart and Hector Ayala.  Postmaster Jackie Villemaire (left) and Manager, Customer Services Terry Lalone (right) presented the awards.

 

Congratulations, Margaret, David and Hector!  Thank you for making safe driving your priority.

 

 

 

BDS Gold

 

Marketing Manager Sanja Reeves (center) presented Business Development Specialists (BDS) Gerald Ramos (left) and Desai Abdul-Razzaaq (right) with Gold Level Awards from Headquarters Small Business for achieving Gold Level status in the national FY18 Business Development Specialist Challenge.  Participants were rated in five categories, including business connecting, funnel management, Stand Up Talk certifications, leads and participation increases.

 Congratulations Gerald and Desai!

Dixie Village Has Nine

 

Orlando Dixie Village Retail Associates (from left) Nancy Arning, Frank Areizaga and Nahid Eskander were happy to submit Business Leads when Business Development Specialist Lorri Kayser visited. 

 

Letter Carrier Katrease Brown (above) helped our company grow through the Lead Generation programs.

Supervisor, Customer Services (SCS) Yolanda Vera (above) certified the Bi Weekly Lead Generation Talk. Dixie Village submitted a total of 9 new Business Leads.

Way to go, Dixie Village!

 

35 Years For Figueroa

 

Orlando Processing & Distribution Center (P&DC) Mail Handler Samuel Figueroa (right) received his 35-year Service Award and pin from Manager Distribution Operations (MDO) Willie Bradley.

Congratulations and thank you for your years of dedicated service, Samuel!

Ed Celebrates 30

 

 

St. Petersburg Gulfwinds Station Retail Associate Ed Donato (center) received his 30-year Service Award and pin from Postmaster Jackie Villemaire (left) and Manager, Customer Services Terry Lalone (right).

 

Congratulations, Ed!

Chavez Named Northeast Area Acting Vice President

 

 

Suncoast District Manager Eric Chavez (above) has been appointed Northeast Area’s Acting Vice President, effective February 2. The Northeast Area has 45 plants, 4,000 delivery and retail units and approximately 90,000 employees.

The Northeast Area includes New England, parts of New York and New Jersey, the U.S. Virgin Islands and Puerto Rico. Edward F. Phelan Jr., the current Northeast Area Vice President, will retire on February 3, after 39 years of service with the U.S. Postal Service.

 

 

30 For Matt

Tampa Processing and Distribution Center (P&DC) Tour 1 Mail Handler Matt Mullins (center) was presented with his 30-year Service Award and pin from Supervisors Distribution Operations (SDO) Tour 3 John Sellers III (left) and Alexis Bullocks (right).
 

Congratulations, Matt!

 

35 Years And Retirement

 

 

Fort Myers Processing & Distribution Center (P&DC) Networks Specialist Troy Withstandley (above) recently received his 35-year Service Award and Retirement Certificate.

Withstandley (left) celebrated with co-workers (above), who presented the NASA subject matter expert with a large Saturn 5 Lego model to keep him busy during retirement.

Congratulations, Troy!

 

William Celebrates 35

 

Tampa Processing and Distribution Center (P&DC) Registry Clerk William Collister (center) received his 35-year Service Award and pin from Supervisors Distribution Operations (SDO) Tour 3 John Sellers, III (right) and Alexis Bullocks (left).

 

Congratulations, William!

Tampa Hilldale Station Connects

 

 

Tampa Hilldale Station Retail Associate Kim Thigpen (above) prepares to share the “Got Leads?” information with other retail employees.

 

Letter Carrier Jerome Baltimore (above) is all smiles before submitting paperwork with a customer lead that he has for the Business Development Team.

 

 

Manager, Customer Services John Knapp (left) spoke with his team (above) about the importance of the Employee Engagement Program (EEP) and the successful lead he submitted.  “It’s not just one person’s job to submit leads, it’s all of our jobs.”  During the visit Business Development Specialist (BDS) Lorri Kaiser (not pictured) received eight leads from the Hilldale Team.

 

Thank you, Hilldale!  Keep submitting those revenue leads.   

 

 

 

 

Munoz Scores At Each Office

 

Orlando College Park Postal Support Employee (PSE) Jonathan Munoz (holding award) received a Gold Star Award for earning a perfect score on a Retail Customer Experience (RCE) transaction. Munoz received his first two Gold Star Awards at two different Retail Units. From left: College Park Supervisors, Customer Services (SCS) Sebastian Santiago Maestre and Francisco Caceres; PSE Jonathan Munoz; Retail Associates Bernadette Suarez and Josh Lima; College Park Manager, Customer Services (MCS) Gerardo Santiago and Manager Customer Service Operations (MCSO) Lewis Nimmons celebrated with the College Park Team!

Way to go, Jonathan!

 

 

New Business Leads At Alafaya

 

Orlando Alafaya Post Office was visited by Business Development Specialist Lorri Kayser (not pictured) who spoke with the employees about how to find new Business Leads. Alafaya employees gave Kayser 10 new Business Leads. From left: Letter Carrier George Murray, Letter Carrier/National Association of Letter Carriers (NALC) Branch 1091 Union Steward Glenn Montenegro, NALC Carrier Coordinator Dawn Sylvester, Manager Customer Services Jacqui Bragg and Letter Carrier Dave Mann celebrated the Alafaya leads. “Great job by Manager, Customer Services Jacqui Bragg and her team for creating an awesome Lead Board and using all the tools to engage the employees,” stated Kayser.

Way to bring in new revenue, Team Alafaya!

 

Curtis Celebrates 35 Years

 

 

Ybor City Processing and Distribution Center (P&DC) Tour 1 Maintenance Mechanic Curtis Hill (left) received his 35-year Service Award and Pin from Tour 1 Supervisor Maintenance Operations (SMO) Maeanna Ramos (right).

 

Hill (front, center) and his co-workers (above) also celebrated his birthday with a beautiful cake.

 

Congratulations, Curtis!

Two Retire From South Creek

 

 

Orlando South Creek Letter Carrier John Lopez (right) received his Retirement Certificate from Manager, Customer Services (MCS) Rosemary Onody (left). Lopez had 33 years of service.

 

Orlando South Creek Letter Carrier Armando Reyes (right0 received his Retirement Certificate from MCS Rosemary Onody (left). Reyes retired after 31 years of service. 

South Creek coworkers (above) celebrated with John and Armando on their last day.

 

Congratulations, John and Armando! Thank you both for your years of dedicated service.

Gold For Wilson

 

Orlando Main Office Retail Associate Jared Wilson (center) received his Gold Star Award from Postmaster Diane Tindle (left) and Supervisor, Customer Services Mario Vargas (right) for earning a perfect score on a Retail Customer Experience.

Congratulations, Jared!

Casselberry Gold

 

Casselberry Retail Associate Jose Perez (second right) received a Gold Star Award from (left to right) Manager Post Office Operations (MPOO) John Grimsley; Supervisor, Customer Services (SCS) Maria Santiago and Postmaster Victor Lopez for achieving a perfect score on a Retail Customer Service (RCE) transaction. This is Perez’s fourth Gold Star.

Congratulations, Jose!

Wise And Leading the Way

 

 Ellenton Retail Associate Heather Wise (above) displays a winning smile and a Small Business Brochure, both tools she uses when speaking with customers about Postal Service products and services.  Wise never misses an opportunity to inform customers about Every Door Direct Mail (EDDM), a service that allows businesses to send direct mailings to specific audiences.

“I keep an EDDM brochure handy at all times when I’m at the retail window. It has all the information I need to guide and assist the business customer who is a potential lead,” Wise says. In addition to delivering excellent service at the retail counter, Wise looks for opportunities to promote USPS products when she’s out and about.  In FY18, she submitted leads through the Clerks Care program that resulted in $1,974,134 in new revenue.  “Leads are everywhere,” said a smiling Wise.

 

 

Lee Vista Leads The Way

 

 

Orlando Lee Vista Carrier Annex Supervisors, Customer Services Herbert Olivo (left) and Wilfred Montalvo (right) were excited when employees turned in 17 New Business Leads after a visit from  Business Development Specialist Lorri Kayser, who spoke about the importance of Lead Generation.

Orlando Lee Vista Carrier Annex employees (above) were motivated by Business Development Specialist Lorri Kayser (front, second right).  As Kayser was walking out the door, a carrier handed her one more lead - equaling 18 new Business Leads from the office.

Thank you and great job, Lee Vista!

 

 

Melbourne Postmaster Installation

 

Melbourne Postmaster Keith A. Pierle (left) placed his hand on the Bible held by his wife Linda (center), while reciting the Oath of Office delivered by District Manager Eric Chavez (right).  

 

The Melbourne Team was on hand to congratulate Pierle. From left: Administrative Assistant Shenitra Story; West Melbourne Manager, Customer Services (MCS) Chantel Kouns; Melbourne Supervisor Customer Service Support (SCSS) Courteney Echols;  Melbourne Beach MCS Kim Ledford; Melbourne Postmaster Keith Pierle; Eau Gallie MCS Brian Roberts; Apollo MCS Nick Fasano; Suntree MCS Michael Duddie and Palm Bay West MCS Jose Melendez.

 

Congratulations, Keith!

 

Trio At Tampa Carrier Annex Retire

 

 

Tampa Carrier Annex (TCA) Letter Carriers Ramon “Orlando” Roig (second left) Juan Santiago (third left) and Gabriel “Gabe” Carrasquillo (second left) received their Retirement Certificate from Postmaster Richard Fermo (left).  Congratulating them are Manager Post Office Operations (MPOO) Valerie Deville (third right) and Manager Customer Services Lynn Blanton (right).

 

 

Orlando Roig (left) retired after 17 years of service.  Juan Santiago (center) retired after 20 years of service and Gabe Carrasquillo (right) retired after 14 years of service.  "The three of us always said that when we retired that we were going to retire together and today is our day,” stated Gabe.

 

 

Co-workers gathered for one last picture to bid Gabe Carrasquillo (center) a fond farewell.

 

A celebratory cake (above) and refreshments were enjoyed by co-workers and guests after the recognition event.

 

Congratulations, Gabe, Juan and Orlando!  Thank you for your years of dedicated service.

 

 

Gold In Forest Hills

 

Tampa Forest Hills Retail Associate Peggy Bankston (center) was happy to receive a Gold Star Award from Postmaster Richie Fermo (left) and Manager, Customer Services Emma Rivera for earning a perfect score on a Retail Customer Experience (RCE) transaction.

 

Congratulations, Peggy!  Thank you for providing great customer service.

Third Gold For Mansour

Orlando South Creek Retail Associate Michael Mansour (right) received a Gold Star Award for achieving a perfect score on a Retail Customer Experience (RCE) transaction from Supervisor, Customer Services Carmen Marmolejos (left).

Congratulations, Michael!

 

 

Ricky Celebrates 40 Years Of Service

 

 

Ft. Myers Processing and Distribution Center (P&DC) Tour 3 Mail Processing Clerk Ricky Espinosa (right) was presented his 40-year Service Award and pin from District Manager Eric Chavez.      

 

Espinosa (second right) proudly displayed his 40-year Service Award while joined by his wife, Josephine (center).  Congratulating Ricky are Plant Manager Norris Hamm (left), Manager Distribution Operations (MDO) Bob Deslauriers (second left) and District Manager Eric Chavez (right).

 

Congratulations, Ricky!  Thank you for your years of dedicated service.

 

 

 

Double Gold In Lehigh Acres

 

 

Lehigh Acres Retail Associates Maria Pagan (second left) and Jonathan Roman (second right) both receive a Gold Star Award from Postmaster Jackie Avery (right) and Manager Post Office Operations (MPOO) Sherry Jude (left) for earning a perfect score on a Retail Customer Experience (RCE) transaction.  This is Romans first Gold Star Award.

 

Congratulations, Maria and Jonathan!  Thank you for providing great customer service. 

MaryAnn And James Celebrate Retirement

 

Ybor City Processing and Distribution Center (P&DC) recently celebrated two retirements.  Plant Manager MaryAnn Manies (second left) was all smiles when presented with her Retirement Certificate.  Manies retired after 40 years of service.  Mail Processing Clerk Tour 1 James Walker (second right) was thrilled when presented with his Retirement Certificate.  Walker retired after 20 years of service.  Congratulating them are co-workers Supervisor Distribution Operations (SDO) Tour 1 Michael Spanos (left) and Manager Distribution Operations (MDO) Jeremy Wray (right). 

 

Congratulations, MaryAnn and James!  Thank you both for your years of dedicated service.

 

 

Bobbi’s Lead Pays Off

 

St. Petersburg Gateway Station Manager, Customer Services Bobbi Ison recently was assisting a customer in the lobby when she shared information about Every Door Direct Mail (EDDM).  She explained how the customer could utilize it to market and promote their business.  Ison also inquired about the customers’ current method of shipping and discovered that they were using a competitor.  She submitted the lead into the Employee Engagement Program (EEP).  The customer was contacted and this lead resulted in a total of $170,719 in new revenue in Priority Mail and International First Class package service for the Postal Service.

 

Great Job, Bobbi! 

 

Gaffney Retires After 33 Years

 

 

Address Management Systems (AMS) Product Information Quality Analyst Ed Gaffney (above) was presented with his Retirement Certificate from Manager, AMS Wanda Clemens (not pictured).  Gaffney retired with more than 33 years with the Postal Service.  “Ed is known throughout the Southern Area for his Carrier Optimal Routing (COR) mapping skills and has been a great asset to the AMS team.  He will surely be missed,” stated Clemens.

 

 

 

 

Jules Celebrates Fifty Years Of Service

 

 

Ft. Myers Processing and Distribution Center (P&DC) Tour three Mail Handler Jules Verbeeck (right) was recognized for his 50 years of Service.  District Manager Eric Chavez (left) shares background information about Verbeeck at the presentation. Jules has worked in Ft. Myers for his entire Postal career.  He also served in the United Stated Marine Corps.

 

 

Ft, Myers (P&DC) Mail Handler Jules Verbeeck (right) was honored to receive his 50-year Service Award and Pin from District Manager Eric Chavez (left). 

 

 

 

Ft Myers Plant Manager Norris Hamm (left) and Jules (right) share a few stories about years past working in the plant.

 

Everyone celebrated with a delicious cake and beverages after the presentation.

 

Congratulations, Jules for your dedication and many years of service!