Fort Myers Letter Carrier Denise Martin (left) received her 35-year Service Award from Officer In Charge (OIC) Phillip Fleener (right). “Denise is always so courteous to her customers. Providing them with over thirty five years of great service”, commented Fleener
Thank you for your years of service, Denise!
Sarasota, FL, Gulf Gate Branch Retail Associate Lawrence Dinka (left) called it a day after a successful 34-year career with the Postal Service. On his last day, Sarasota Postmaster Rory Sullivan (right) presented Dinka with a Certificate of Appreciation along with a glass encased American flag which had flown over the Post Office.
Palm Harbor, FL, acting Supervisor Customer Services Angela
Feldman (above) helped make a family’s holiday brighter.
A Palm Harbor, FL, customer Lori McGlinchey, who provides kinship care for her two nephews, was expecting a package for the boys to arrive before Christmas. It was mailed from New Jersey by the siblings’ mother, who used the wrong ZIP Code.
Many thanks to Feldman and the Palm Harbor Post Office.
Ocklawaha Postmaster Colleen Henley (left) was presented her Postmaster Certificate signed by Postmaster General Louis DeJoy (not pictured) from Acting Manager, Post Office Operations (MPOO) Area C, Christina Walker (right).
Congratulations, Colleen!
Cape Coral City Letter Carrier Scott Chikowsky (left) was presented with a Certificate of Appreciation by Fort Myers Officer In Charge (OIC), Phillip Fleener (right). He was recognized after his customers contacted the Post Office to praise Chikowsky’s friendly and accurate service when delivering their mail. “He is friendly, courteous, and very efficient. When he says he will do it, it gets done”, commented his customers. (not pictured)
Great job, Scott!
Fort Myers Letter Carrier Mickey Lince (left) received his 35-year Service Award from Officer In Charge (OIC) Phillip Fleener (right). The gathered crowd of fellow letter carriers erupted in applause as Lince accepted his award.
Thank you for your years of service, Mickey!
Tampa Interbay Station Retail Associate Ellen Munoz (center) was all smiles when Manager, Customer Service Herb Rahmings (not pictured) presented her with a Gold Star Award for earning a perfect score on a Retail Customer Experience (RCE) transaction. This was Munoz’s eighth Gold Star.
Congratulations, Ellen! Thank you for providing great customer service.
Fort Myers Letter Carrier, Melinda Smalls (right) submitted a lead that generated over $38,000.00 in new revenue. Smalls was presented with a letter of appreciation from Suncoast District Manager Steve Hardin (not pictured) by Fort Myers Officer In Charge (OIC), Phillip Fleener (left).
Congratulations, Melinda!
Malabar, FL, Post Office Retail Associate Maritza Diaz
(above) was celebrated by Postmaster Karen Dykes (not pictured) and her peers
for singlehandedly generating nearly $48,000 in revenue at her Level 18 office
during November. What’s her secret? “I look at every customer transaction as an
opportunity to engage and make a sales pitch,” said Diaz, a 26-year veteran of
USPS. “My message is concise, and I always reassure customers of the benefits
of our products and services.”
Congratulations, Maritza! Thank you for the new revenue.
St.
Petersburg Midtown Station Letter Carrier Leslie Jackson (front, center) was
honored as he received his 30-year Service Award and Pin from Postmaster Jackie
Villemaire (right). Jackson’s co-workers
gathered for a group picture and erupted in applause as he accepted his award.
Congratulations, Leslie! Thank you for your years of service!
Fort Myers Letter Carrier Joseph Podres (right) received his 25-year Service Award from Officer In Charge (OIC) Phillip Fleener (left). “This is a great achievement that we all hope to attain”, commented Fleener
Thank you for your years of service, Joe!
Fort Myers Retail Associate Maryanne Eid (left) received her 25 Year Service Award and Pin from Fort Myers Officer In Charge, Phillip Fleener (right). Maryanne celebrated the proud moment with her co-workers in an emotional speech about her gratitude to all of them for helping her achieve this accomplishment.
Thank you for your years of service, Maryanne!
Fort Myers Letter Carrier Mark Davis (right) received his 35-year Service Award from Officer In Charge (OIC) Phillip Fleener (left). The gathered crowd of fellow letter carriers erupted in applause as Davis accepted his award.
Thank you for your years of service, Mark!
Fort Myers Retail Associate Scott Cooper (left) received a Gold Star Award in front of his co-workers for achieving a perfect score on a Retail Customer Experience (RCE) transaction from Fort Myers Officer In Charge (OIC), Phillip Fleener (right). “Scott leads the way with his great attitude and devotion to his customers”, commented Fleener.
Way to go, Scott!
St. Petersburg Euclid Station Retail Associate Deborah
Conover (center) was thrilled when Postmaster Jackie Villemaire (right) and
Manager, Customer Services (MCS) Dustin Nichols (left) presented her with a Gold
Star Award for earning a perfect score on a Retail Customer Experience (RCE)
transaction.
Congratulations, Deborah! Thank you for providing gold star customer service.
Fort Myers Retail Associate Lisa Ohman (left) received three Gold Star Awards in front of her co-workers for achieving a perfect score on three Retail Customer Experience (RCE) transactions from Fort Myers Officer In Charge (OIC), Phillip Fleener (right). “Lisa always has a smile on her face and that kindness spreads to each of her customers”, commented Fleener.
Way to go, Lisa!
St. Petersburg Open Air Station Retail Associate Kailani
Ruiz-Reyes (second, left) was thrilled when Postmaster Jackie Villemaire (far, left)
Manager, Customer Services (MCS) Tabitha McNeal (far, right) and Supervisor,
Customer Services (SCS) Robin Nichols (second, right) presented her with a Gold
Star Award for earning a perfect score on a Retail Customer Experience (RCE)
transaction. This is Kailani’s first
Gold Star Award.
Congratulations, Kailani! Thank you for providing great customer service.
Tampa Peninsula Station Retail Associate Decibel Rechirei (above)
was thrilled when
Manager, Customer Services (MCS) Herb Rahmings (not pictured) presented her
with a Gold Star Award for earning a perfect score on a Retail Customer
Experience (RCE) transaction. This was
Rechirei’s first Gold Star.
Congratulations, Decibel! Thank you for providing gold star customer service.
Clarcona Postmaster Jean Shirley (right) was presented her
Postmaster Certificate signed by Postmaster General Louis DeJoy (not pictured)
from Acting Manager, Post Office Operations (MPOO) Area C, Christina Walker
(left).
Congratulations, Jean!
Fort Myers Retail Associate Joe Olivier (right) received a Gold Star Award in front of his co-workers for achieving a perfect score on a Retail Customer Experience (RCE) transaction from Fort Myers Officer In Charge (OIC), Phillip Fleener (left). “Service instills our commitment to our customers and I thank you for achieving perfect service for them”, commented Fleener.
Way to go, Joe!
St. Petersburg Gateway Station Retail Associate Marc Reid
(second, right) was proud when
Postmaster Jackie Villemaire (center) Manager, Customer Services (MCS) Carlos
Melendez (second, left) and Manager, Customer Service Operations (MCSO) Darrell
Moore (far, right) presented him with a Gold Star Award for earning a perfect
score on a Retail Customer Experience (RCE) transaction. Custodian Janet Dejesus Pagan (far, left) displayed
the celebratory Gold Star for the Gateway team.
This is Reid’s first Gold Star Award.
Congratulations, Marc! Thank you for providing great customer service.
St. Petersburg Main Office Retail Associate Christopher
Wellington (second, left) was happy when Postmaster Jackie Villemaire (far, right) Manager,
Customer Services (MCS) Frances Perez (second, right) and Manager, Customer
Service Operations (MCSO) Darrell Moore (far, left) presented him with a Gold
Star Award for earning a perfect score on a Retail Customer Experience (RCE)
transaction. This is Wellington’s third
Gold Star Award.
Congratulations, Christopher! Thank you for providing great customer service.
St. Petersburg Euclid Station Retail Associate Tracy Lewis
(center) was thrilled when
Postmaster Jackie Villemaire (right) and Manager, Customer Services (MCS) Dustin
Nichols (left) presented her with a Gold Star Award for earning a perfect score
on a Retail Customer Experience (RCE) transaction. This is Lewis's 4th Gold Star Award.
Congratulations, Tracy! Thank you for providing gold star customer service.
St.
Petersburg Crossroads Station Retail Associate Sounthone Phongsackdy (center)
was happy when Manager, Customer Service Operations (MCSO) Darrell Moore (left)
and Manager, Customer Services (MCS) Ernest Protho (right) presented him with a Gold Star Award for earning a perfect score on a Retail Customer
Experience (RCE) transaction.
Congratulations, Sounthone! Thank you for providing great customer service.
Two Tampa Letter Carriers were recognized for going above and beyond for a Sulphur Springs family.
In a letter to Tampa Officer In Charge (OIC) Keith Pierle, customer Michael Gonzalez wanted to acknowledge the exceptional customer service exhibited for many years by Letter Carriers Steve Hall and Jorge Molina Jr.
Gonzales and his wife have an adult autistic son with an extreme obsessive-compulsive behavior issue associated with thinking that every time he sees a mail truck, he thinks there are packages and presents inside for him.
The parents never allowed their son to go outside by himself for safety reasons, which was easy to enforce when he was younger. But as he grew and was able to reach the lock on the door, he began to open the door and run out to the mail truck before the parents could catch him. Fortunately, he only behaves this way when he sees mail trucks.
According to the father, when this first started his son would try and climb inside the mail truck through the window. “Rather than becoming angry, Mr. Hall worked with us to have Michael stand next to the mailbox at the end of the driveway and wait to see if he received anything,” Gonzalez wrote.
Gonzales also praised Molina, who backfills for Hall. “Mr. Molina has been a great reinforcement because of the importance associated with autistic individuals receiving directions from people other than their primary caregivers,” he noted. “Our son also likes to high five or fist bump Mr. Molina, which Mr. Molina allows even though most individuals are understandably reluctant to high-five nowadays.”
Pierle recognized Hall and Molina with Letters of Appreciation in front of their co-workers at the Sulphur Springs Station.
“It makes me proud to work with individuals like Steve and Jorge, who take pride in their work, who go above and beyond in the performance of their duties and involve themselves in their community,” said Pierle.
Congratulations, Steve and Jorge! Thank you for making a difference.
Mid Florida P&DC Tour
1 MDO La’kisha Jenkins (right) was selected as the recipient of the prestigious
Employer Patriot Award given by the Employer Support of the Guard and Reserve
(ESGR), a program of the U.S. Department of Defense. The Patriot Award is in
recognition of the recipient’s strong support of an employee’s military
service. Jenkins was nominated for the award by Tour 1 Data Technician Tanya
Tarud (left), who is a member of the Naval Reserve.
Congratulations La'kisha!
Tampa
Forest Hills Station Letter Carrier Karen E. Valdespino (left) was honored to receive her 35-year
Service Award and pin from Tampa Officer In Charge (OIC) Keith Pierle (right).
Congratulations, Karen! Thank you for your years of dedicated service.